Topic
thanks
The 48-Hour Follow Up Rule: Why Your Donor Retention Depends on Lightning-Fast Response
Every donor should receive meaningful, personal contact within 48 hours of making their gift. Not just an automated email receipt – though that should happen immediately – but actual human contact that shows you noticed their gift and you're grateful for it.
The Secret Impact of a Hug Letter
A hug letter is a second thank-you that tells donors what their gift did. Here is how to write one, when to send it, and a full example you can adapt.
Donor Retention: How to Keep the Donors You Already Have
How to measure donor retention, why donors stop giving and the practical steps that keep them: fast thank-yous, welcomes, reporting and win-backs.
Donor Thank-You Call Scripts That Feel Like a Conversation
Word-for-word scripts for thanking first-time, monthly and major donors by phone, plus what to say when you get voicemail and a 60-second video script.
Reinforce the Donation Decision to Eliminate Donor Remorse
Donor remorse is a real phenomenon. You might find it odd, but some people do regret the donation they made. Learn 4 steps to eliminate it.
Episode 30 - How to Say Thanks to Your Donors
Demonstrating gratitude to your donors may be your most important job as a fundraiser. Why? A happy donor gives a second, third, and fourth time. A well thanked donor tells their friends. Learn creative ways to thank your donors.
6 Ways to Have Happier Donors
One of the areas that many of us need to focus on this next year is: How do we retain more donors?